FAQ and troubleshooting

A discount from CartGift is not applied at checkout

Shopify applies the most valuable eligible discount. Check Shopify admin › Discounts for another automatic discount or code that is worth more, and check the combinations of both discounts.

The store still shows an old offer

Go to Discount Strategies, click Re-sync, then refresh the store.

The progress bar does not appear in my cart drawer

1. Check that the CartGift: Cart Drawer app embed is on in the theme editor.
2. Check that Floating embed is on in the app’s Settings.
3. Try another Cart drawer setup mode. On a custom theme, use Advanced selector with your drawer’s CSS selector.

The product page block shows in the editor but not in my store

The block appears only on products that match an active offer. Open a product that is part of a promotion.

I changed the order of promotions and nothing happened

Save the strategy after you drag promotions, then click Re-sync on Discount Strategies.

The gift product was not added to the cart

Turn on auto add in the Buy X Get Y promotion, and check that the gift product is in stock and available on the Online Store sales channel.

Does CartGift slow my store down?

The widgets are theme app blocks that load only where you add them, and discounts are calculated by Shopify at checkout.

Still need help?

Email support@arm-logic.com with your store address and the name of the promotion. Live chat is included on Starter and Pro.